Communication & reminders
Talk to parents without living in WhatsApp
Fee reminders, class updates and follow-ups that go out on time, to the right guardian, with a record of what was sent.
The problem
Sending the same message ninety times, by hand
Fee reminders go out when someone finds an evening to send them. A class is cancelled and half the parents hear. There is no record of who was told what, so when a parent says nobody informed them, you cannot say otherwise.
In detail
How it works
One place for every channel
WhatsApp, SMS, email and app notifications, sent from inside Bilza against the student’s record, so the message and the person it is about stay connected.
- WhatsApp through the official Business API
- SMS and email for parents who do not use WhatsApp
- App notifications for your teachers
- Every message logged against the student, with its delivery result
Templates in your words
Write the message once with placeholders for the details, and Bilza fills them in per parent. You see exactly how it will read before anything is sent.
- Placeholders for student name, guardian name, amount, due date and more
- A live preview with real values
- A warning when a placeholder has nothing to fill it with, rather than sending a blank
- Templates for the common situations, ready to edit
Reminders that go out on their own
Set a rule once — a fee reminder a few days before the due date, a nudge after an overdue invoice, a note when a student has missed several classes — and it runs without anybody remembering.
- Rules based on fee due dates, overdue invoices, absences and enquiry follow-ups
- A dry run that shows how many people would be messaged and who, before you switch it on
- Rules can be switched off without being deleted
Consent taken seriously
Messages only go to guardians who have agreed to receive them, and only on the channels they agreed to. That is a requirement of WhatsApp’s rules and of Indian data protection law, and it is built in rather than left to whoever is sending.
- Consent recorded per guardian and per channel
- A guardian who has opted out is skipped, not messaged anyway
- A full log of what was sent, when, to whom and whether it arrived
At a glance
Used day to day by
- Reception
- Branch managers
- Owners
- WhatsApp, SMS, email and push
- Templates with a live preview
- Automatic reminders with a dry run
- Consent respected per guardian
Questions people ask
Do we need our own WhatsApp Business account?
Yes. WhatsApp requires the business sending the messages to be approved, and templates for reminders need approval too. We will walk you through it. Until it is connected, Bilza records messages so you can see exactly what would have gone out, without sending anything.
Will this get our number blocked?
Not if you use it as intended. Messages go only to guardians who have consented, on channels they agreed to, using approved templates. Bilza will not let you blast a list of people who never opted in.
Can parents reply?
Replies arrive on your WhatsApp Business number as normal. Bilza handles outbound messages and keeps the record; it is not a shared team inbox.
The rest of the product
- StudentsFrom the first enquiry to an active student with a guardian, a batch and a fee plan — one record that stays correct as things change.
- Classes & attendanceSet the weekly schedule once. Classes are created for you, registers are ready, and a cancelled class never quietly costs a student a lesson they paid for.
- Fees & paymentsFee plans that match how you actually charge, invoices raised on time, part payments handled properly, and a dues list that is always current.
- Teachers & payrollClasses delivered, classes covered, students taught — counted from the register, priced by the arrangement you agreed, with the breakdown behind every figure.
- Reports & insightNot a wall of charts. The exceptions that need a decision, why each one is flagged, and the reports behind them when you want the detail.
See it with your own academy’s data
Create your academy in a couple of minutes, or talk to us first — whichever suits you.